Terms of service
Last updated: 26 March 2026
Overview
Welcome to RETTO. The terms “we”, “us” and “our” refer to RETTO. RETTO operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the Services). RETTO is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referred to in them, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use the Services.
1. Access and accounts
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given consent for any minor dependants to use the Services on devices you own or manage.
To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address, billing details, payment information and shipping details. You agree that any information you provide is accurate, current and complete, and that you have the right to provide it.
You are responsible for maintaining the confidentiality of your account details and for all activity carried out under your account.
2. Our products
We make every reasonable effort to present our products as accurately as possible. However, colours, textures and appearance may vary depending on your screen, device settings and how products are displayed online.
We do not guarantee that product images or descriptions will appear exactly the same across devices.
All product descriptions are subject to change at any time without notice. We reserve the right to withdraw products from sale at any time and to limit quantities on a case-by-case basis.
3. Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Your order is not accepted until we confirm it. Payment must be received and processed before acceptance. Please check your order carefully before completing checkout, as we may not be able to accommodate cancellation requests once an order has been accepted.
If we need to reject, change or cancel an order, we will try to contact you using the details provided at checkout.
Purchases are subject to our Return and Refund Policy.
You confirm that your order is for your own personal or household use and not for resale.
4. Prices and billing
Prices, promotions and discounts may change without notice. The price charged for a product will be the price shown at the time your order is placed and will be confirmed in your order confirmation email.
Unless otherwise stated, prices shown do not include shipping charges, customs duties or import charges.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through the store.
5. Shipping and delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or circumstances outside our control.
Once an order has been passed to the carrier, risk in the goods passes to you, subject to your rights under applicable consumer law.
6. Intellectual property
All content available through the Services, including text, graphics, images, branding, logos, product descriptions, and the design and arrangement of the site, is owned by RETTO, its licensors or relevant third parties and is protected by intellectual property laws.
You may use the Services only for your personal, non-commercial use. You must not reproduce, copy, distribute, modify, republish, download or exploit any part of the Services without our prior written permission.
RETTO names, logos, product names, designs and slogans are the property of RETTO or its licensors. Shopify names and logos are the property of Shopify. All other names, logos or marks belong to their respective owners.
7. Optional tools
We may provide access to third-party tools that we do not monitor or control.
Any use of such tools is entirely at your own risk and discretion, and you should ensure that you are familiar with the relevant third party’s terms before using them.
Any future tools, features or resources introduced through the Services will also be subject to these Terms.
8. Third-party links
The Services may contain links to third-party websites or platforms. We are not responsible for examining or evaluating their content or accuracy.
If you access third-party websites, you do so at your own risk. Please review their terms and privacy policies before engaging with them.
9. Relationship with Shopify
RETTO is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases made through our store are made directly with RETTO.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and RETTO, including any injury, loss or damage arising from products purchased from our store. You expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with RETTO.
10. Privacy
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify’s privacy policy.
Because the Services are hosted by Shopify, Shopify may collect and process personal information about your use of the store to provide and improve its services. Please review our Privacy Policy for more information on how we, Shopify and our service providers handle personal information.
11. Feedback
If you send us feedback, reviews, suggestions, ideas, or other submissions, you grant us a licence to use, reproduce, modify, publish, and display that material for the purpose of operating, improving, and promoting the Services.
You confirm that you have the right to provide any such material and that it does not infringe the rights of any third party.
We are not obliged to keep feedback confidential, to pay compensation for it, or to respond to it.
12. Errors, inaccuracies and omissions
From time to time, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct such errors or omissions and to update or cancel orders if any information is inaccurate.
13. Prohibited uses
You may use the Services only for lawful purposes. You must not use the Services:
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for any unlawful or malicious purpose;
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to infringe our intellectual property rights or the rights of others;
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to harass, abuse, defame, intimidate or harm another person;
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to upload or transmit viruses, malicious code or harmful material;
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to scrape, copy, extract or exploit the Services without permission;
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to interfere with the operation or security of the Services;
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to submit false or misleading information;
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to use automated tools, bots or agents to access the Services in a way that breaches these Terms.
We reserve the right to suspend or terminate access to the Services if we believe you have breached these Terms.
14. Agents
This section applies if you use or deploy software or services that take autonomous or semi-autonomous action on your behalf when accessing the Services.
Any such agent must identify itself accurately and must not disguise automated activity as human activity, bypass access controls, or interfere with the operation of the Services.
We may limit or block automated access to the Services at any time.
15. Termination
We may suspend or terminate your access to the Services at our discretion if you breach these Terms or if we otherwise consider it necessary.
Any provisions of these Terms which by their nature should survive termination will continue to apply.
16. Disclaimer of warranties
The Services and all products offered through the Services are provided on an “as is” and “as available” basis, except as expressly stated by us.
We do not guarantee that the Services will be uninterrupted, secure or error-free, or that any information provided through the Services will always be accurate, complete or current.
Nothing in these Terms excludes or limits any rights you may have under applicable consumer law that cannot lawfully be excluded.
17. Limitation of liability
To the fullest extent permitted by law, RETTO and its service providers shall not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of the Services or from products purchased through the Services.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
18. Indemnity
You agree to indemnify and hold harmless RETTO, Shopify and our service providers from claims, liabilities, damages and expenses arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.
19. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remainder of the Terms will continue in full force and effect.
20. Entire agreement
These Terms of Service, together with any policies referred to in them, form the entire agreement between you and RETTO in relation to your use of the Services.
21. Assignment
You may not assign or transfer your rights under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms without notice where permitted by law.
22. Governing law
These Terms of Service and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
23. Headings
Headings are included for convenience only and do not affect the interpretation of these Terms.
24. Changes to these Terms
We may update these Terms of Service from time to time by posting the revised version on this page.
It is your responsibility to review the Terms periodically. Your continued use of the Services after any changes are posted constitutes acceptance of those changes, where permitted by law.
25. Contact information
Questions about these Terms of Service should be sent to us at support@getretto.com.
RETTO LTD
support@getretto.com
3 Coach House Cottages
Chedington
Beaminster
Dorset
DT8 3HY
United Kingdom
Business registration number: 16925406